Microsoft has announced that it will empower its AI customers to create their own autonomous AI agents starting next month. These agents, unlike traditional chatbots, require minimal human intervention and are designed to automate various tasks, such as handling customer inquiries, the company said at the “AI Tour” event in London.
The company is positioning these agents as “apps for an AI-driven world”. To simplify the creation process, Microsoft is providing Copilot Studio , an application that requires minimal coding knowledge.
Today, we’re announcing new agentic capabilities that will accelerate these gains and bring AI-first business process to every organisation, said Jared Spataro - CMO, AI at Work.
The agents will utilise a combination of AI models developed by Microsoft and OpenAI. Furthermore, Microsoft is offering ten pre-built agents for common tasks like supply chain management, expense tracking, and customer communication, making it even easier for businesses to get started.
Microsoft takes on Salesforce with AI agents
Last month, Salesforce launched Agentforce Partner Network - the world's first AI agent ecosystem that allows its partner companies to build third-party AI agents to undertake specific tasks depending on the requirements of businesses. These AI agents will be available for installation and deployment.
The news comes a few days after Salesforce CEO Marc Benioff criticised Microsoft’s AI solutions , calling them “disappointing”.
He said that Microsoft Copilot “doesn’t work, and it doesn’t deliver any level of accuracy.”
“Major analyst firms say it’s spilling data everywhere, and customers are left cleaning up the mess. To add insult to injury, customers are then told to build their own custom LLMs. I have yet to find anyone who’s had a transformational experience with Microsoft Copilot or the pursuit of training and retraining custom LLMs. Copilot is more like Clippy 2.0,” he said in a post on X.
The company is positioning these agents as “apps for an AI-driven world”. To simplify the creation process, Microsoft is providing Copilot Studio , an application that requires minimal coding knowledge.
Today, we’re announcing new agentic capabilities that will accelerate these gains and bring AI-first business process to every organisation, said Jared Spataro - CMO, AI at Work.
- First, the ability to create autonomous agents with Copilot Studio will be in public preview next month.
- Second, we’re introducing ten new autonomous agents in Dynamics 365 to build capacity for every sales, service, finance and supply chain team.
The agents will utilise a combination of AI models developed by Microsoft and OpenAI. Furthermore, Microsoft is offering ten pre-built agents for common tasks like supply chain management, expense tracking, and customer communication, making it even easier for businesses to get started.
Microsoft takes on Salesforce with AI agents
Last month, Salesforce launched Agentforce Partner Network - the world's first AI agent ecosystem that allows its partner companies to build third-party AI agents to undertake specific tasks depending on the requirements of businesses. These AI agents will be available for installation and deployment.
The news comes a few days after Salesforce CEO Marc Benioff criticised Microsoft’s AI solutions , calling them “disappointing”.
He said that Microsoft Copilot “doesn’t work, and it doesn’t deliver any level of accuracy.”
“Major analyst firms say it’s spilling data everywhere, and customers are left cleaning up the mess. To add insult to injury, customers are then told to build their own custom LLMs. I have yet to find anyone who’s had a transformational experience with Microsoft Copilot or the pursuit of training and retraining custom LLMs. Copilot is more like Clippy 2.0,” he said in a post on X.
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